Support plans are how owned AI keeps producing value instead of drifting into neglect.

Astrum support plans should look like serious operational offerings: model upkeep, portal administration, knowledge maintenance, usage review, and coordinated escalation with GCT when the environment needs physical attention.

Software

Model and portal upkeep

Maintain behavior, configuration, access rules, and internal workflow alignment as the business evolves.

Knowledge

Internal content quality

Keep knowledge sources clean, current, and useful so the system becomes more valuable instead of slowly becoming stale.

Coordination

Shared support with GCT

When infrastructure or site-side hardware issues appear, route cleanly into GCT instead of leaving the customer to coordinate multiple vendors.