Plan 01
Software and model upkeep
Monitor model fit, adjust workflow behavior, maintain internal knowledge quality, and keep licensing aligned with the customer's operating needs.
Plan 02
Hardware and environment review
Coordinate with GCT for physical maintenance, replacements, infrastructure checks, and site-side troubleshooting when the environment changes.
Plan 03
Upgrade path over time
Improve capability with structured upgrades rather than starting over. That is how the ownership model keeps getting stronger after the first year.
Child Page
Support plans
Package maintenance into a serious offer with software, knowledge, and shared support logic.
Child Page
Upgrade path
Show how customers can scale and refresh without destroying the original investment case.
| Support layer | Astrum covers | GCT covers |
|---|---|---|
| Software and model behavior | Portal behavior, knowledge quality, workflow tuning, licensing | Coordinate if hardware changes are required |
| Environment support | Operational review and escalation guidance | On-site hardware, network, and physical support |
| Lifecycle planning | Upgrade roadmap and owned-value framing | Install replacement gear and support site changes |
| Retirement and recovery | Coordinate lifecycle transition | Hand off retired gear to eCycle when appropriate |